Emergency water damage restoration in Houston TX.

First Response Restoration targets a 60-minute or less response time for emergency calls throughout Houston, Harris County, and the surrounding metro area. We maintain fully stocked trucks in the Houston area 24 hours a day. When you call 713-597-4466, a certified technician answers immediately — not an answering service — and dispatches the nearest crew to your location.

First, shut off the main water supply if the source is an internal plumbing failure. Second, call 713-597-4466 immediately — do not wait to assess the full extent of damage yourself. Third, avoid using electrical appliances in or near the wet area. Fourth, do not attempt to dry the space with household fans — consumer equipment is insufficient and can spread moisture deeper into walls. Fifth, take photos of everything before touching or moving anything. The documentation starts your insurance claim.

For covered water damage events — burst pipes, appliance failures, roof leaks from a covered storm — your homeowner's insurance pays for emergency water damage restoration. Your out-of-pocket cost is typically your deductible only. We document the damage with Xactimate estimates that all major Texas carriers accept and coordinate directly with your adjuster. For non-covered events or uninsured properties, we provide transparent pricing before any work begins.

Yes — 24 hours a day, 7 days a week, 365 days a year including holidays. Water damage does not wait for business hours, and neither do we. Our Houston emergency line, 713-597-4466, is answered by a live certified technician at all hours. There is no after-hours surcharge for emergency response — our rate is the same at 3pm as it is at 3am.

We respond to all water damage emergencies: burst and frozen pipes, leaking or broken pipes, appliance failures (washing machine, dishwasher, water heater, AC condensate drain), toilet overflow, sewage backup, roof leak flooding, storm-related flooding and rainwater intrusion, basement and crawl space flooding, and commercial water damage events of any scale. We also respond to fire suppression system activations in commercial properties.

Water damage follows a predictable and unforgiving timeline. Within the first 60 minutes: water saturates drywall, insulation, and flooring. Within 1–24 hours: drywall swells and metal fixtures begin to rust. Within 24–48 hours: in Houston's climate, mold can begin to colonize. Within 48–72 hours: structural components begin to warp, swell, and delaminate. The difference between a $5,000 job and a $25,000 job is often whether professional extraction began within the first hour or the first day.

Yes — commercial water damage emergencies are a core part of our business. Hotels, office buildings, retail centers, restaurants, apartment complexes, and industrial facilities all receive the same 24/7 emergency response. Commercial events get a dedicated project manager assigned on first contact, business interruption documentation begins immediately, and we scale equipment to match the size of the loss.

Every emergency truck is stocked with: truck-mounted water extractors (up to 25 gallons per minute), portable extractors for tight spaces, submersible pumps for significant flooding, LGR dehumidifiers for structural drying, axial air movers, FLIR thermal imaging camera for hidden moisture detection, calibrated moisture meters, EPA-registered antimicrobial agents, and professional documentation equipment. We do not arrive and order equipment after assessing — we bring full capability on the first truck.

Call us first — we assess coverage as part of our initial response. Generally: sudden and accidental water damage from internal sources (burst pipes, appliance failures) is covered under standard Texas homeowner's policies. Flood damage from external rising water requires NFIP or private flood insurance. Sewage backup requires a Water Backup endorsement. Gradual leaks and maintenance failures may not be covered. We review your coverage with you on-site and document the loss correctly for the applicable policy.

First Response Restoration operates throughout all Houston zip codes — from The Heights and Montrose to Katy, Sugar Land, The Woodlands, Pearland, and League City. Our crews are stationed in the Houston metro and can reach any Harris County location within 60 minutes. For areas outside that range, we dispatch from the nearest available crew. Call 713-597-4466 and tell us your address — we'll confirm your ETA immediately.

Emergency water mitigation is the immediate response phase — extraction, structural drying, antimicrobial treatment, and documentation. This stops ongoing damage and prevents mold. Water restoration is the rebuild phase — replacing drywall, flooring, cabinets, and finishes damaged beyond drying. First Response Restoration handles both phases under one contract in Houston, which means one project manager, one insurance scope, and a seamless transition from the emergency response through the final walkthrough.

For very minor incidents — a small spill caught within minutes — consumer equipment may be adequate. For anything involving walls, ceilings, flooring, or significant standing water, professional equipment is essential. In Houston's climate, moisture left in walls and under floors creates mold conditions within 24–48 hours — invisible to the eye and impossible to detect without thermal imaging and moisture meters. DIY cleanup that appears to work visually often leaves significant hidden moisture that produces a mold problem 2–4 weeks later.